The optical store owner will always expect that his customers must always come back to them, whenever they have any optical requirements. Not only they coming back, but should also be recommended optical store singapore to all their families and friends. Let us see some ways of how you can gain the trust of your customer can make them visit you store again.
- Create such an experience for you customer which they will never forget. You can do this in many ways by greeting them with a big smile when they visit your store. Attending their phone calls without any delay, making a note of all the important points which you spoke with the customers so that when they come next time, you can ask them about it which will make them feel that you are concerned about them.
- Focusing on small things can gain you a lot. Your small actions can make a lot of difference like messaging them on their special occasions, by giving them some special discount when they will buy next time from you or sending the different offer details. It may look like a very small thing, but surely you will be benefited from it in long run.
- Appreciation is one thing that will make anyone feel happy. You can appreciate your customers when they refer your optical store to friends and families when they do purchase from you. You can send a note of appreciation to them or offer some special deal for those customers.
- When a customer meets the doctor and gets the prescription for the lenses. Few customers would like to buy the lenses and frames from different stores. In such cases, if you sit and take some time to understand their situation and explain to them the different range of frames you have so that they can feel comfortable and there is the chance that they will buy the glasses from your store itself.
Finally, always remember customers should go out of your store with the best experience.